Service Warranty

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Service warranty for complete maintenance service and restoration work:

We offer a twenty-four (24) month warranty on the work carried out. In the event of a fault covered by this warranty, we will, at our discretion and without cost, repair or replace any spare parts and/or rectify a faulty repair as identified by our Customer Service. All other rights resulting from the faulty execution of our services are expressly excluded. This warranty does not cover normal wear and tear or damage caused by accidents or negligence. This warranty is rendered void if work is carried out on the watch by persons who are not authorized to do so by SPY TIME.

 


Important information regarding service and warranty:

Different types of interventions (other than the complete maintenance service and the restoration) can be carried out in relation with the repair of DITIS watches. Each of these interventions corresponds to specific operations, has its own recommended public price and benefits from distinct warranty conditions.

 

The DITIS watch described on the limited warranty card is warranted for two years from the date of purchase. This limited warranty is valid provided that your DITIS watch was sold by an authorised dealer and that the warranty card (Limited Warranty Card/Guarantee Card) was fully and properly fulfilled by the latter.

 

In case of defects covered by this limited warranty, your watch will be, at the sole option of SPY TIME S.A., repaired or replaced free of charge. This is the sole obligation of SPY TIME S.A. resulting from this limited warranty and any implied warranties. The dealer is sole responsible for any other warranties it may have granted.

The warranty becomes void in the event that any person not duly authorised by SPY TIME S.A. or its representatives attempts to repair the claimed defect.

Should you require work under this warranty, please send your watch by insured mail and in a carefully wrapped package to one of the approved after-sales-service centres, or that you take it directly to an approved DITIS dealer. The watch must be accompanied by the duly completed warranty card.